Honesty is the best customer care policy. Discover how customers can trust you.
If you do not offer a specific service, whether you say the opposite? Would you say you open at certain moments, but it is not? Or you receive a payment when it is not certain?
I have worked in such companies. Every day, the owner of this business is never dishonest. Why? In order for people to stop in place.
But in essence all they seek is a waste of time and disappoint others. The boss never faced an upset customer. Employees are allowed to overcome the chaos.
Often the employees lie to the boss, and they also lie to the customer. Chaotic, is not it? Not a healthy environment. And this is one of the reasons I no longer work with them.
It's also one of the biggest mistakes made in business. If customers do not trust you, how they feel comfortable and refer you to his friends? How can employees feel confident to promote you?
What should you do?
Why not try being honest? If you're honest, you build trust. Not destroying it. Although by doing so you lose customers because you can not serve them well. They will appreciate you help them find someone who can help them. And they will remember it when their friends need your help.
And in the current economic conditions, trust is very precious. Because it makes people feel comfortable with what you do.
What happens if people feel comfortable with your business?
Of course they will promote you. And people are more credible than anything you can say about yourself. This is why testimonials are very important on your website.
Testimonials provide the opportunity for others to see your work with anyone. Potential clients are always trying to put into place. They asked himself, "Does this guy like me? Do they have the same problem as me?"
The best way is to use the full name, identity and image whenever possible. Image is very important. Once again, potential customers want to see if they fit with your business.
Now you think, whether people actually read testimony?
The answer is "yes ..." If they have some substance to it. Have you read user reviews at Amazon? However, when all is outdated, people will develop what I call the "Blindness Testimonials". Like a lot of ad blindness we see today.
How to avoid "Blindness Testimony?"
One way is to make a testimonial you overcome obstacles that have potential customers. There are several kinds of doubts on the part of your customers before they decide to work with you. Ask what it is.
Like most other people would face the same obstacles. If a customer is satisfied to calm her mind, you have ease potential customers to do business with you.
But remember, all this begins with honesty.
And of course the service is excellent. But if customers do not trust you, they will not promote you. Then it will be more difficult to do business again. And attract other customers that you like to work together.
Do you have a testimonial on your website?
Began to collect now. And use strategically to support you. You will also learn many things about your business and how customers receive you.
If you do not offer a specific service, whether you say the opposite? Would you say you open at certain moments, but it is not? Or you receive a payment when it is not certain?
I have worked in such companies. Every day, the owner of this business is never dishonest. Why? In order for people to stop in place.
But in essence all they seek is a waste of time and disappoint others. The boss never faced an upset customer. Employees are allowed to overcome the chaos.
Often the employees lie to the boss, and they also lie to the customer. Chaotic, is not it? Not a healthy environment. And this is one of the reasons I no longer work with them.
It's also one of the biggest mistakes made in business. If customers do not trust you, how they feel comfortable and refer you to his friends? How can employees feel confident to promote you?
What should you do?
Why not try being honest? If you're honest, you build trust. Not destroying it. Although by doing so you lose customers because you can not serve them well. They will appreciate you help them find someone who can help them. And they will remember it when their friends need your help.
And in the current economic conditions, trust is very precious. Because it makes people feel comfortable with what you do.
What happens if people feel comfortable with your business?
Of course they will promote you. And people are more credible than anything you can say about yourself. This is why testimonials are very important on your website.
Testimonials provide the opportunity for others to see your work with anyone. Potential clients are always trying to put into place. They asked himself, "Does this guy like me? Do they have the same problem as me?"
The best way is to use the full name, identity and image whenever possible. Image is very important. Once again, potential customers want to see if they fit with your business.
Now you think, whether people actually read testimony?
The answer is "yes ..." If they have some substance to it. Have you read user reviews at Amazon? However, when all is outdated, people will develop what I call the "Blindness Testimonials". Like a lot of ad blindness we see today.
How to avoid "Blindness Testimony?"
One way is to make a testimonial you overcome obstacles that have potential customers. There are several kinds of doubts on the part of your customers before they decide to work with you. Ask what it is.
Like most other people would face the same obstacles. If a customer is satisfied to calm her mind, you have ease potential customers to do business with you.
But remember, all this begins with honesty.
And of course the service is excellent. But if customers do not trust you, they will not promote you. Then it will be more difficult to do business again. And attract other customers that you like to work together.
Do you have a testimonial on your website?
Began to collect now. And use strategically to support you. You will also learn many things about your business and how customers receive you.
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